Life is a journey that can take many turns. We’re here to be with you on that journey.
We are committed to improving the lives of the people we support. We do this primarily through our person- centered approach, which puts people at the Centre of all our activity.
You may be looking for day to day support; a group or class to join for fun, fitness or friendships; transport to help you with getting out and about or professional support for the challenges that life can present.
We offer services that reach out, advocate, connect and inform.
We offer support around people’s needs, interests and issues.
We provide a range of programs and activities
for families and individuals living in the community and we work with local people to promote a diverse, socially-just and inclusive community.
We are committed to a culture of honesty, accountability, transparency and justice
WE ARE Compassionate
We are determined to ensure our actions improve quality of life and a sense of belonging
We advocate for inclusive communities that support participation and access Equality.
We are committed to innovative ways of supporting and engaging.
We embrace opportunities to build alliances that strengthen our capacity.
We provide an understanding, professional and empathetic service to people of all ages and abilities. We ensure our participants are treated with respect and dignity while enjoying the lifestyle of their choice.
Our programs are designed to support people in their life’s journey with all the ups, downs, twists and turns that the journey can present.
Our door is always open and we welcome enquiries about how our programs can be of help. You can self-refer or be referred by a family member, a friend, by another community service or a health practitioner. NDIS is the new national entry point into the disability system. Our staff can explain and assist you to navigate these new systems if you need support or information.
Our services are client-focused and aim to support you to achieve your personal goals, remain living independently and involved in your community. You can connect with us through joining one of our many community-based activities or talk to us about how our services could help with the challenges of living with a disability, staying mentally well or getting through those hard times.
Our programs have differing eligibility criteria which may relate to the area you live in, your age or your circumstances. The best way for you to find out if you can join our programs is to contact us.
A staff member will work with you to identify your needs and to determine how we can best help you.
We respect your right to decide what’s best for you. You can be assured that your privacy and confidentiality will be respected and that enquiring about or receiving our services will always be your choice.
We are a registered not for profit organization and funding for our programs come from a variety of sources, including State and Federal government funding. We generate funds through our own enterprise activities and through fund-raising, donations and bequests. We also receive significant in-kind support from our volunteers who contribute time, passion and expertise.
Charter of Rights and Responsibilities
As a participant of Integrated Disability Support Services, you have the following rights:
As a care recipient, I have the following rights:
a) to be treated and accepted as an individual, and to have my individual preferences respected
b) to be treated with dignity, with my privacy respected
c) to receive support that is respectful of me, my family and home
d) to receive support without being obliged to feel grateful to those providing my care
e) to full and effective use of all my human, legal and consumer rights, including the right to freedom of speech regarding my support
f) to be treated without exploitation, abuse, discrimination, harassment or neglect
a) to be involved in identifying the support plan most appropriate for my needs
b) to choose the support and services that best meet my assessed needs, from those able to be provided and within the limits of the resources available
c) to participate in making decisions that affect me
d) to have my representative participate in decisions relating to my support if I do not have capacity
3. Support and services
a) to receive reliable, coordinated, safe, quality support and services which are appropriate to my assessed needs
b) to be given before I commence receiving support, a written plan of the support and services that I expect to receive
c) to receive support and services as described in the plan that take account of my lifestyle, other care arrangements and cultural, linguistic and religious preferences
d) to ongoing review of the support and services I receive (both periodic and in response to changes in my personal circumstances), and modification of the support and services as required
a) to privacy and confidentiality of my personal information
b) to access my personal information
a) to be helped to understand any information I am given
b) to be given a copy of the Charter of Rights and Responsibilities
c) to be offered a written agreement that includes all agreed matters
d) to choose a person to speak on my behalf for any purpose
5. Comments and complaints
a) to be given information on how to make comments and complaints about the support and services I receive
b) to complain about the support and services I receive, without fear of losing the support or being disadvantaged in any other way
c) to have complaints investigated fairly and confidentially, and to have appropriate steps taken to resolve issues of concern
a) to have my fees determined in a way that is transparent, accessible and fair
b) to receive invoices that are clear and in a format that is understandable
As a participant of IDSS services I have the following responsibilities:
a) to respect the rights of support workers to their human, legal and industrial rights including the right to work in a safe environment
b) to treat support workers without exploitation, abuse, discrimination or harassment
2. Care and services
a) to abide by the terms of the written agreement
b) to acknowledge that my needs may change and to negotiate modifications of support and service when my care needs do change
c) to accept responsibility for my own actions and choices even though some actions and choices may involve an element of risk.
a) to give enough information to assist the approved provider to develop, deliver and review a service agreement
b) to tell the approved provider and their staff about any problems with the support and services
a) to allow safe and reasonable access for support workers at the times specified in my service agreement or otherwise by agreement
b) to provide reasonable notice if I do not require support
a) to pay any fee as specified in the agreement or negotiate an alternative arrangement with the provider if
any changes occur in my financial circumstances
b) to provide enough information for the approved provider to determine an appropriate level of fee
Privacy & Confidentiality
We take our privacy responsibilities seriously and we aim to ensure our practices fully comply with relevant legislation.
IDSS respects your privacy and must comply with legislation when it comes to the way in which we collect, use, disclose, access, transmit and dispose of any personal and health information we hold about you.
Compliments, Suggestions or Complaints
We rely on your feedback to improve our services. We thrive on compliments so please do tell us if you are happy with the service you’ve received or let us know how we could do things better. Please also let us know if you’re not happy and you’d like to make a complaint.
Our Complaints Process
1. Talk to your usual staff member to see if you can come to a resolution.
2. If there is no solution you can contact the coordinator of your service who can help with coming to a resolution.
3. If you still have unresolved concerns, you can ask to speak to our senior management team. They will get in touch with you within 5 working days of receiving your complaint.
4. If you are still not satisfied, your complaint will be referred to the Chair of our Board of Management who will respond to you within 10 working days of receiving the complaint.
5. If you are still not satisfied with the response you are then able to seek advice from outside of the organization.